Empathy.

Understanding.

Better Care.

Understanding Aging: The Senior Sensitivity Experience

A 3-Hour Experiential Training for Teams Who Work With Older Adults

Equip your staff with the insight, confidence, and communication skills they need to serve seniors with dignity, patience, and professionalism.

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Are You Meeting the Needs of ALL your customer segments?

Older adults interact every day with caregivers, support staff, drivers, receptionists, customer service teams, medical personnel, and front-line employees who may not fully understand the realities of aging.

The result?

Frustration, miscommunication, avoidable conflict, and overwhelmed staff.

Senior Sensitivity Training changes that.

This immersive, hands-on experience helps employees feel what it's like to move, hear, see, think and process the world as an older adult. It builds empathy, strengthens communication, and improves the overall experience of seniors in any setting.

This training is designed and led by Sofia Amirpoor, MSW, a geriatric social worker with over 30 years of experience and a long background in senior-care education and communication, dementia education and corporate training.

Who Is This Training For

This program is ideal for organizations whose team members interact with older adults, including:

Assisted Living & Memory Care Facilities
Skilled Nursing & Post Acute Care Facilities
Home Health & Private Duty Agencies
Hospitals and Medical Offices
Transportation & Paratransit Services
Government Agencies & Social Services Departments
Retail, Grocery, Pharmacy & Customer Service Teams
Banks & Financial Institutions
Hospitality and Travel Companies
Corporate Teams Serving Senior Clientele

Group size: 20 - 60 participants

Delivery: In-person, nationwide

Duration: Approx. 3 hours (flexible scheduling available)

What Your Team Will Experience

This is not a lecture.

This is an immersive, experiential, unforgettable training.

Your staff will participate in:

Aging Sensory Simulations

Vision-loss glasses
Hearing-loss exercises
Fine-motor impairment gloves
Depth-perception + navigation challenges
Reduced tactile sensation drills

Mobility & Physical Capacity Simulations

Grip-strength limitations
Mobility restriction drills
Balance + fall-risk awareness
Dexterity & coordination challenges

Cognitive & Memory Perspectives

Dementia empathy exercises
Confusion simulation
Processing-speed demonstrations
Recall + attention challenges

Communication Mastery With Older Adults

How to avoid "elderspeak"
Adjusting tone, pace, and clarity
Communicating with hearing/vision loss
De-escalation + redirecting techniques
Respectful, empowering interactions
Practical phrasing + scripts

Training Outcomes

After this session, your team will:

✔️ Communicate more effectively with older adults

✔️ Understand sensory, cognitive, and mobility limitations

✔️ Reduce frustration and avoidable conflict

✔️ Show increased patience and confidence

✔️ Improve safety during interactions

✔️ Provide more empathetic and respectful care and customer service

✔️ Enhance customer satisfaction

✔️ Build trust with residents, patients, families and customers

This training strengthens your service culture and dramatically improves senior-facing interactions across your organization.

About Sofia Amirpoor, MSW

Sofia is a geriatric social worker with 30 years of experience across hospitals, nursing homes, home health, health plans, and private practice.

She has extensively trained in:

Aging sensitivity
Dementia understanding
Senior-focused communication
Crisis management
Family dynamics
Caregiving skills

Her teaching style is energetic, compassionate, and deeply engaging. Participants will find this to be one of the most eye-opening experiences they've had in their professional careers.

Pricing

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Ready to Bring This Training to Your Organization?

Let's help your staff become more confident, compassionate, and capable when working with older adults.